The Terms and Conditions of Sale are completely explained in our Price List & Guide to Buying Lamp Shades, which will be sent to you with your Catalog. A summary of the Terms & Conditions is as follows:
Minimums: Minimum shipment is $200.00 before freight. The minimum quantity of an item is typically four of a size. You can usually mix two colors of the same material or pairs of two materials to make up the four.
Payment & Terms: You may pay for your order by credit card, check in advance, or open an account with us. We do not ship C.O.D. If you are paying for your order in advance by check or credit card, we will send a pro-forma invoice for the total amount of your order. Please review it carefully and either send a check or our credit card authorization sheet. We offer a 2% discount to customers that pay by check in advance.
We are happy to extend open account privileges to customers with established credit ratings. To open a "Net 30" account, please use our credit application. Since it takes time to check references, we suggest that new accounts pay in advance for the first order. Terms for open account customers are strictly Net 30 days. Orders will not be processed for customers whose accounts are overdue.
Account names & numbers: One aspect of our personal service is that we don't use account numbers. Your account name is the name that appears on your checks!
Confirmations & Acknowledgments: Acknowledgements or Pro Forma Invoices are sent for every order. Please review these carefully, as they contain the exact information used to produce your shades. If there is anything wrong, contact us immediately. Cancellations are not permitted after your order is in production.
Order Processing Time: All shades are custom-manufactured to order. We have no finished shades in stock. Orders are normally shipped within three to four weeks. If you have a "lamp shade emergency" and need the shades sooner, let us know. We can frequently expedite individual orders but we won't make promises we can't keep. Orders are processed in the order they are received. In rare cases, some special items, where we have to make special materials, trim, wires, etc., may take longer than normal.
Shipping Information: Prices are F.O.B. our factory in New Brunswick, NJ. Freight costs are paid by the purchaser. We ship all over the world. Orders are shipped via the least expensive method, and our logistics staff is constantly monitoring costs. Let us know if you have a shipping preference.
Defects, Returns and Freight Damages: We stand behind our products and want you to enjoy doing business with us. If you receive damaged shades, or in the rare event you receive defective shades, please contact us immediately, so that we can correct the problem. Since all shades are made to order, we do not accept returns of non-defective shades produced as ordered, (we have no way of reselling them). Freight claims are filed by the party paying the freight charges.
In the case of conflicts between this website and the Terms and Conditions of our printed Price List, the printed Price List takes precedence. Terms and Prices are subject to change without notice.
7 Terminal Rd New Brunswick, NJ 08901
Phone (732) 545-0377 Fax (732) 545-6993
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